Member Experience Manager
Shape the Future of Architecture in Louisiana
AIA Louisiana seeks a dynamic, driven, and service-minded professional to join our small, creative team as Member Experience Manager. This is your chance to be the face and voice of an influential statewide professional organization, connecting with over 1,100 architects and industry partners to build community, grow engagement, and enhance operational excellence.
About AIA Louisiana:
We’re the Louisiana chapter of the American Institute of Architects—an energetic, mission-driven nonprofit that champions design excellence, empowers architects, and supports the creation of sustainable, equitable places to live, work, and play. Learn more at www.aiala.com.
What You’ll Do:
This role blends strategic outreach and programming with day-to-day operations. You’ll expand and deliver exceptional member experiences—from onboarding to engagement—and support both the creative and logistical sides of our work.
Member Engagement & Growth (Approximately 75%)
- Support and grow allied and affiliate membership programs through relationship building and customized engagement.
- Lead member recruitment and retention strategies using data insights and personal outreach.
- Develop and execute compelling marketing campaigns, event communications, and social media content.
- Help plan, coordinate, and occasionally facilitate statewide events, forums, and meetings.
- Travel occasionally to support events in other cities and provide board updates.
- Assist in helping AIA LA Sections grow and develop through both marketing and business development.
Office & Member Services Management (Approximately 25%)
- Serve as the first point of contact for phone, email, and in-person inquiries.
- Manage the state office including meeting logistics, technology setup, and general support.
- Provide administrative support to the Executive Director and Director of Membership & Programming.
You’re a Great Fit If You:
- Have a bachelor's degree (preferred) in marketing, communications, business, architecture, or a related field.
- Bring 3+ years of experience in membership, marketing, programming, or association/nonprofit operations.
- Have experience updating websites through coding, WordPress, and/or Novi.
- Have experience working in or with CRM/AMS systems (e.g., Novi, GrowthZone, Salesforce).
- Can write well, think strategically, and communicate clearly across platforms and audiences.
- Know your way around Microsoft Office, email marketing platforms (e.g., Constant Contact), and social media tools.
- Enjoy wearing many hats and working as part of a small, high-performing team.
- Are reliable, resourceful, and eager to serve others with professionalism and warmth.
Bonus Points For Experience With:
- Website content management (e.g., WordPress, Novi).
- Photoshop, Illustrator, or Canva.
- Association or nonprofit operations, especially in architecture or a design-related field.
- Light bookkeeping or bank reconciliation.
What We Offer:
- Competitive salary: $48,000–$52,000/year
- Benefits package: annual bonus potential, health/dental/vision insurance, retirement stipend
- A creative, mission-aligned work culture
- Flexibility and opportunity to make a tangible impact on the architecture profession in Louisiana
Apply Today:
Send your resume and a cover letter to inquiries@aiala.com. We welcome candidates of all backgrounds and are committed to creating a workplace that reflects the diversity of the communities our members serve.
Help us shape the spaces and communities of tomorrow—join AIA Louisiana as our next Member Experience Manager!
Location: Baton Rouge, LA
Type: Full-Time, In-Person | Salary: $48,000–$52,000/year + Benefits
M–Th 7:30AM–4:30PM | F 7:30AM–12PM